Gaming is entertainment — not stress. 99aa believes every player can enjoy gaming in a controlled, healthy, and fun way. Our responsible gaming tools and guidelines are here to help keep you on track.
Online gaming has become one of the most popular forms of entertainment in today's digital world. Millions of people across Bangladesh enjoy slots, Live Casino, and Sports Betting every day. But like any form of entertainment, gaming needs boundaries. At 99aa, we believe that healthy gaming habits are what make it truly enjoyable.
Responsible Gaming It means enjoying gaming in a way where you control your budget, manage your time, and treat gaming purely as entertainment — not a source of income. 99aa encourages every player to follow this principle and provides a range of tools to help them do so.
When gaming gets out of control, it can negatively affect your personal life, family relationships, and financial wellbeing. Taking the right steps at the right time is essential. 99aa is always here for you — not just as a gaming platform, but as a responsible partner.
Keep in mind: Gaming means entertainment — wins and losses are both part of the experience. Never chase losses by placing bigger bets.
It's not always easy to recognize when a gaming habit has become a problem. Ask yourself the following questions — if most of your answers are "yes", it may be time to seek help:
Are you spending more on gaming than you planned and feeling regret about it afterward?
Are you increasingly tempted to place bigger bets to chase your losses?
Have you tried to stop gaming but kept failing to do so?
Are you hiding your gaming habits from family or friends?
Are you neglecting work, studies, or family responsibilities because of gaming?
Do you feel irritable, restless, or anxious when you are unable to game?
Are you spending borrowed money or savings on gaming?
If you notice any of the signs above in yourself, Reach out to the 99aa support team now. We won't judge — we're just here to help.
99aa provides all members with a range of practical tools to help make responsible play easier. You can activate these features directly from your account settings:
| Tools | Description | Status |
|---|---|---|
| Deposit Limits | Set a maximum daily, weekly, or monthly deposit limit. | Active |
| Bet Limit | Decide in advance how much you want to wager in any given session. | Active |
| Session Timer | Set a maximum session time for gaming — you'll get a notification when your time is up. | Active |
| Cooling-Off Period | Take a break from gaming for 1 to 30 days | Active |
| Self-Exclusion | Temporarily suspend your account for an extended break from gaming. | On Request |
| Reality Check | Review a summary of your gaming time and spending at regular intervals. | Active |
To use these tools, go to your account settings or contact our 24/7 support team. Limits take effect as soon as they are set, and changes require a waiting period to process.
About Self-Exclusion: Once self-exclusion is activated, it cannot be reversed before the set period ends. This is an important protective measure.
Follow these responsible gaming tips at 99aa — simple steps that make a real difference:
99aa's Commitment: We want you to enjoy gaming for life — and that's only possible through responsible play.
99aa strictly prohibits gaming by anyone under 18. This is a core condition of our licensing agreement and we maintain a zero-tolerance policy on this matter.
For parents: If you suspect your child is using 99aa or any other online gaming platform, contact our support team right away and we will act promptly. We also recommend installing parental control software on your devices.
We believe in action, not just words. Here are the 6 core commitments we uphold to protect every member.
Set your own deposit, wagering, and session time limits. Your control, your call — no pressure.
View a summary of your total gaming time and spending at regular intervals — so you can make informed decisions.
Take a step back — activate a cooling-off period of 1 to 30 days and give your mind a rest.
If you need a longer break, activate self-exclusion. It is the most effective protective measure available.
Strict age verification is enforced at every stage, from registration onwards. We take a zero-compromise approach to protecting minors.
Our Bangla-speaking support team is here for you at any time. We're ready to help with any concerns related to your gaming.
Set your responsible gaming limits in just a few simple steps.
Log in to your 99aa account and click the profile icon in the top right corner.
Select "Account Settings" from the menu, then go to the "Responsible Gaming" tab.
Choose a deposit, wagering, or session time limit and enter the amount that works for you.
Click the "Save" button. The limit will take effect immediately and you'll receive a confirmation by email.