99aa's Privacy Policy
— Your data, our responsibility

99aa (https://99aa.vu) is a trusted online gaming platform in Bangladesh. We hold our users' privacy in the highest regard. This privacy policy explains what information we collect when you use the 99aa website, mobile app, or any of our services — and how we use and protect it.

This privacy policy applies to all 99aa services, platforms, and applications. By using the platform, you acknowledge that you have read and agreed to this policy. If you do not agree with any part of it, please refrain from using our platform.

Our privacy policy is built in accordance with international data protection standards. We believe transparency is the foundation of trust, which is why we present this policy in plain language so every member can easily understand it.

99aa collects different types of information for different purposes. A detailed breakdown of the data types and the reasons for collection is provided below:

The above information may be collected directly from you at registration, automatically while you use the platform, or through third-party verification services. We never collect more data than is necessary.

99aa uses your information solely for legitimate and specified purposes. We never use your data in ways that violate this privacy policy. The primary purposes are outlined below:

• Service Delivery: To facilitate account creation, deposit and withdrawal processing, and gaming services.
• Identity Verification (KYC): To prevent underage and unauthorized use and to guard against money laundering.
• Security Assurance: Detecting suspicious activity and preventing fraud and unauthorized access.
• Customer Support: To resolve issues, handle complaints, and provide customer support.
• Promotional Communications: To keep you informed about bonuses, offers, and important updates (you can opt out at any time).
• Service Improvement: To analyze user experience and continuously improve the platform.
• Legal Obligations: To meet regulatory compliance requirements.
• Responsible Gaming: To monitor gaming behavior and identify problematic patterns so we can offer timely support.

99aa never sells your personal information to third parties. However, certain information may be shared in specific circumstances to support service operations:

• Payment Processors: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions. These partners operate under their own privacy policies.
• Identity Verification Services: Information may be shared with certified third-party verification services for the KYC process.
• Technology Partners: Limited data may be shared with cloud service providers and security vendors required to operate the platform.
• Legal Authorities: Information may be disclosed as part of a legal obligation in response to court orders, regulatory authority requests, or money laundering investigations.
• Business Transfer: If 99aa's business structure changes, user data may be transferred to a new entity — however, you will be notified in advance.

99aa employs industry-leading technology to protect your data. Our security infrastructure operates across the following layers:

• SSL/TLS Encryption: All data transmissions on the platform are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification is available as an added layer of security at account login.
• Firewall Protection: An advanced firewall system monitors suspicious traffic around the clock.
• Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
• Data Anonymization: Personal identifiers are removed from data used for analytics purposes.
• Restricted Access Controls: Only authorized personnel have access to specific data.

Keep in mind — no one can guarantee 100% security on the internet. That's why you should always use a strong password for your account and never share your login credentials with anyone. If you notice any suspicious activity, contact our support team immediately.

99aa uses cookies to improve platform functionality and personalize your experience. We use the following types of cookies:

• Essential Cookies: Essential for core platform functionality — maintaining login sessions and ensuring security. The platform cannot operate without these.
• Functionality Cookies: To remember your preferences, such as language settings and game choices.
• Analytics Cookies: Helps us understand how users interact with the platform — supporting continuous service improvement.
• Marketing Cookies: To show you relevant ads and offers. You can disable these cookies at any time.

By continuing to use our platform, you are considered to have consented to our use of cookies. A cookie consent notice is shown on your first visit, where you can manage your preferences.

Every user on 99aa has the following rights regarding their personal data:

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. In some cases, we may be legally required to retain certain data.

99aa retains your data only for as long as necessary. Retention periods vary based on the type of information and applicable legal requirements:

• Account information: For the duration the account is active, and up to 5 years after closure in accordance with regulatory requirements.
• Financial Transaction Records: Retained for a minimum of 5 years as required by legal obligations.
• KYC documents: Retained for up to 5 years after account closure.
• Gaming History: For the duration the account is active, and 2 years after closure for responsible gaming monitoring purposes.
• Technical Logs: Up to 1 year for security analysis purposes.
• Marketing Preferences: Retained until you make a change.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. Our data protection team is ready to assist with any request.

We take all privacy-related complaints seriously and aim to resolve them as quickly as possible. If you are not satisfied with our resolution, you may escalate the matter to the relevant regulatory authority.